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Emotional labor and crisis response[electronic resource]working on the razor's edge
Mastracci, Sharon H
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| 자료유형 | e-Book |
|---|---|
| 개인저자 | Mastracci, Sharon H, 1968- Guy, Mary E (Mary Ellen) Newman, Meredith A., 1949- |
| 서명/저자사항 | Emotional labor and crisis response[electronic resource]:working on the razor's edge:by Sharon H. Mastracci, Mary E. Guy, and Meredith A. Newman |
| 발행사항 | Armonk, N.Y:M.E. Sharpe,c2012 |
| 형태사항 | 1 online resource (xviii, 173 p.). |
| 기타형태 저록 | Print version Mastracci, Sharon H., 1968- Emotional labor and crisis response Armonk, N.Y. : M.E. Sharpe, c2012, 9780765625182 |
| ISBN | 9780765625205 (electronic bk.) 0765625202 (electronic bk.) 0765625180 (hbk. : alk. paper) 9780765625182 (hbk. : alk. paper) |
| 기타표준부호 | 9786613268969 |
| 서지주기 | Includes bibliographical references (p. 153-164) and index. |
| 내용주기 | Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor. |
| 요약 | "The authors of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/department spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges."--Provided by publisher. |
| 일반주제명 | Public service employment -- United States -- Psychological aspects. Crisis management -- United States. NATURE -- Natural Disasters SOCIAL SCIENCE -- Disasters & Disaster Relief |
| 바로가기 | URL |
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