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Emotional laborputting the service in public service
Guy, Mary E
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- 도서 상세정보
| 자료유형 | 단행본 |
|---|---|
| 개인저자 | Guy, Mary E. (Mary Ellen) Newman, Meredith A., 1949- Mastracci, Sharon H., 1968- |
| 서명/저자사항 | Emotional labor:putting the service in public service :Mary E. Guy, Meredith A. Newman, Sharon H. Mastracci. |
| 발행사항 | Armonk, N.Y.:M.E. Sharpe,c2008. |
| 형태사항 | xvi, 238 p. :ill. ;23 cm. |
| ISBN | 9780765621177 (pbk.) 0765621177 (pbk.) 9780765621160 (cloth : alk. paper) 0765621169 (cloth : alk. paper) |
| 서지주기 | Includes bibliographical references (p. 219-230) and index. |
| 일반주제명 | Public service employment -- United States -- Psychological aspects. Social workers -- United States -- Attitudes. |
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목차 일부
-- Emotional labor and public service
-- The disconnect between public administration theory and practice
-- Governance, demanding publics, and citizen satisfaction
-- I'll know it when I see it...
-- The disconnect between public administration theory and practice
-- Governance, demanding publics, and citizen satisfaction
-- I'll know it when I see it...
목차 전체
-- Emotional labor and public service
-- The disconnect between public administration theory and practice
-- Governance, demanding publics, and citizen satisfaction
-- I'll know it when I see it : emotional labor, verbal judo, and artful affect
-- Burnout versus making a difference : the costs and benefits of emotion work
-- Do human resource practices recognize emotional labor?
-- Pay inequity as the penalty for emotion work
-- Emotion work present and future : trends in relational occupations
-- Implications for theory, research, and practice.
-- The disconnect between public administration theory and practice
-- Governance, demanding publics, and citizen satisfaction
-- I'll know it when I see it : emotional labor, verbal judo, and artful affect
-- Burnout versus making a difference : the costs and benefits of emotion work
-- Do human resource practices recognize emotional labor?
-- Pay inequity as the penalty for emotion work
-- Emotion work present and future : trends in relational occupations
-- Implications for theory, research, and practice.
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