-- Emotional labor and public service
-- The disconnect between public administration theory and practice
-- Governance, demanding publics, and citizen satisfaction
-- I'll know it when I see it : emotional labor, verbal judo, and artful affect
-- Burnout versus making a difference : the costs and benefits of emotion work
-- Do human resource practices recognize emotional labor?
-- Pay inequity as the penalty for emotion work
-- Emotion work present and future : trends in relational occupations
-- Implications for theory, research, and practice.
-- The disconnect between public administration theory and practice
-- Governance, demanding publics, and citizen satisfaction
-- I'll know it when I see it : emotional labor, verbal judo, and artful affect
-- Burnout versus making a difference : the costs and benefits of emotion work
-- Do human resource practices recognize emotional labor?
-- Pay inequity as the penalty for emotion work
-- Emotion work present and future : trends in relational occupations
-- Implications for theory, research, and practice.