Chief Commissioner’s Message = 1
Highlights = 3
Dispute Resolution Model: What’s New = 5
The First Stop: Preliminary Assessment = 6
Alternative Dispute Resolution = 7
Investigation = 8
Litigation = 9
Notable Legal Developments = 10
The Data: Evidence of Progress = 14
Employment Equity = 22
Progress of Designated Groups = 22
Employment Equity Compliance Program = 32
Advancing Human Rights and Freedoms = 37
Discrimination Prevention Program = 37
The Knowledge Centre = 40
Strategic Initiatives = 42
Public Information = 44
Modern Management: Our Commitment to Accountability = 45
Organizational Chart = 49
Members of the Commission = 49
Highlights = 3
Dispute Resolution Model: What’s New = 5
The First Stop: Preliminary Assessment = 6
Alternative Dispute Resolution = 7
Investigation = 8
Litigation = 9
Notable Legal Developments = 10
The Data: Evidence of Progress = 14
Employment Equity = 22
Progress of Designated Groups = 22
Employment Equity Compliance Program = 32
Advancing Human Rights and Freedoms = 37
Discrimination Prevention Program = 37
The Knowledge Centre = 40
Strategic Initiatives = 42
Public Information = 44
Modern Management: Our Commitment to Accountability = 45
Organizational Chart = 49
Members of the Commission = 49