Foreword -- Introduction -- The Ombudsman Around the World: Essential Elements, Evolution and Contemporary Challenges -- The Ombudsman and Human Rights Institutions in the Caribbean: An Overview -- Public Service and Accountability in the Caribbean -- Privatisation and the Ombudsman -- The Role of the Ombudsman in Antigua and Barbuda -- The Role and Jurisdiction of the Office of the Parliamentary Commissioner in Saint Lucia -- The Role of the Ombudsman and Human Rights Institutions in Guyana -- Types of Complaints and the Complaint Handling Process -- Systemic and System-wide Investigations -- Ensuring Compliance to Recommendations -- Complaint Handling and Ensuring Compliance to Recommendations -- Complaint Handling at the Canadian Human Rights Commission -- Management Problems of Ombudsman and Human Rights Institutions in the Caribbean - Issues and Experiences -- Management Problems of Ombudsman and Human Rights Institutions: The Bermuda Experience -- Human Rights Protection and Promotion in the Caribbean: Issues and Strategies - An NGO Perspective -- Ombudsman and Human Rights Protection and Promotion in the Caribbean: Issues and Strategies -- International Labour Standards and Fundamental Human Rights: Application in the Caribbean -- The Promotion and Protection of Human Rights in the Caribbean - A Case Study by the Parliamentary Commissioner of Saint Lucia -- App. I Official Opening Ceremony Presentations Chairperson's Remarks and Welcome -- Message -- Opening Address -- App. II: Directory of Participants -- App. III Antigua and Barbuda Resolution -- App. IV Antigua and Barbuda Declaration -- Biographies of Authors