Executive summary = 5
Preface = 7
1. Introduction = 9
2. Working methods = 9
2.1 The strategy and working methods of the committee = 9
2.2 Collection of data by questionnaire = 10
2.3 National and INGO reports = 10
3. Quality of life and (new) technologies = 11
3.1 Quality of life towards people with disabilities : a broad concept = 11
3.2 The nature of new technologies and its impact on each area = 12
3.3 Danger of excluding particular groups = 15
3.4 (New) Technologies = 17
4. The impact of (new) technologies on persons with disabilities : SWOT-analysis and examples of good practice = 27
4.1 National reports = 27
4.2 Summary of the INGO reports = 52
5. Criteria and conditions for implementing new technologies = 54
5.1 Five priority actions for an information society for everyone = 54
5.2 Standardisation = 56
5.3 Public procurement = 57
5.4 User involvement and awareness creation = 58
5.5 Service delivery = 59
5.6 Funding = 60
6. Overview of the types of legal and political approaches = 61
6.1 Inclusive or exclusive human rights legislation for persons with disabilities = 61
6.2 Reimbursement of additional cost for persons with disabilities = 62
6.3 Market development = 63
7. Conclusions = 64
Annex 1 : Abbreviations = 69
Annex 2 : Literature and documentation references = 71
Preface = 7
1. Introduction = 9
2. Working methods = 9
2.1 The strategy and working methods of the committee = 9
2.2 Collection of data by questionnaire = 10
2.3 National and INGO reports = 10
3. Quality of life and (new) technologies = 11
3.1 Quality of life towards people with disabilities : a broad concept = 11
3.2 The nature of new technologies and its impact on each area = 12
3.3 Danger of excluding particular groups = 15
3.4 (New) Technologies = 17
4. The impact of (new) technologies on persons with disabilities : SWOT-analysis and examples of good practice = 27
4.1 National reports = 27
4.2 Summary of the INGO reports = 52
5. Criteria and conditions for implementing new technologies = 54
5.1 Five priority actions for an information society for everyone = 54
5.2 Standardisation = 56
5.3 Public procurement = 57
5.4 User involvement and awareness creation = 58
5.5 Service delivery = 59
5.6 Funding = 60
6. Overview of the types of legal and political approaches = 61
6.1 Inclusive or exclusive human rights legislation for persons with disabilities = 61
6.2 Reimbursement of additional cost for persons with disabilities = 62
6.3 Market development = 63
7. Conclusions = 64
Annex 1 : Abbreviations = 69
Annex 2 : Literature and documentation references = 71