Part 1 - Complaint Information Service
1.1 Introduction = 8
1.2 Telephone & TTY enquiries = 8
1.3 In-person enquiries = 10
1.4 E-mail enquiries = 12
1.5 Written enquiries = 12
1.6 Assisting with the documentation of complaints = 14
Appendices = 16
Part 2 - Assessment of complaints
2.1 Legislative requirements = 28
2.2 Administrative procedures = 31
Appendices = 33
Part 3 - Terminating or declining a complaint
3.1 Legislative directions = 45
3.2 Withdrawal of complaints = 53
3.3 Declining to inquire into complaints of alleged breaches of human rights and discrimination in employment = 55
3.4 Procedural/administrative matters in terminating and declining complaints = 56
Appendices = 57
Part 4 - Inquiry
4.1 Introduction = 64
4.2 General principles for the conduct of the Inquiry = 65
4.3 Preliminary Inquiry = 67
4.4 Planning an Inquiry = 70
4.5 Further information from the complainant = 73
4.6 Conducting the Inquiry - Part I = 77
4.7 Conducting the Inquiry - Part II = 80
4.8 Conducting the Inquiry - Part III = 82
4.9 Notice to furnish infomation and/or documents = 85
Appendices = 87
Part 5 - Conciliation
5.1 Introduction = 96
5.2 Role of the Investigation/Conciliation Officer = 96
5.3 Assessing suitability for conciliation = 97
5.4 Confidentiality and conciliation = 99
5.5 Forms of conciliation = 100
5.6 Preparing for conciliation = 101
5.7 Compulsory conciliation = 105
5.8 Conducting a conference = 106
Appendices = 115
Part 6 - Reporting to the Federal Court
6.1 Introduction = 123
6.2 Content and form of report = 123
Appendices = 125
Part 7 - Report of preliminary findings in relation to alleged breaches of human rights and discrimination in employment
7.1 Introduction = 129
7.2 Content and form of report = 130
7.3 Covering letters = 132
Appendices = 133
1.1 Introduction = 8
1.2 Telephone & TTY enquiries = 8
1.3 In-person enquiries = 10
1.4 E-mail enquiries = 12
1.5 Written enquiries = 12
1.6 Assisting with the documentation of complaints = 14
Appendices = 16
Part 2 - Assessment of complaints
2.1 Legislative requirements = 28
2.2 Administrative procedures = 31
Appendices = 33
Part 3 - Terminating or declining a complaint
3.1 Legislative directions = 45
3.2 Withdrawal of complaints = 53
3.3 Declining to inquire into complaints of alleged breaches of human rights and discrimination in employment = 55
3.4 Procedural/administrative matters in terminating and declining complaints = 56
Appendices = 57
Part 4 - Inquiry
4.1 Introduction = 64
4.2 General principles for the conduct of the Inquiry = 65
4.3 Preliminary Inquiry = 67
4.4 Planning an Inquiry = 70
4.5 Further information from the complainant = 73
4.6 Conducting the Inquiry - Part I = 77
4.7 Conducting the Inquiry - Part II = 80
4.8 Conducting the Inquiry - Part III = 82
4.9 Notice to furnish infomation and/or documents = 85
Appendices = 87
Part 5 - Conciliation
5.1 Introduction = 96
5.2 Role of the Investigation/Conciliation Officer = 96
5.3 Assessing suitability for conciliation = 97
5.4 Confidentiality and conciliation = 99
5.5 Forms of conciliation = 100
5.6 Preparing for conciliation = 101
5.7 Compulsory conciliation = 105
5.8 Conducting a conference = 106
Appendices = 115
Part 6 - Reporting to the Federal Court
6.1 Introduction = 123
6.2 Content and form of report = 123
Appendices = 125
Part 7 - Report of preliminary findings in relation to alleged breaches of human rights and discrimination in employment
7.1 Introduction = 129
7.2 Content and form of report = 130
7.3 Covering letters = 132
Appendices = 133